From Laszlo Bock, the visionary head of Google's innovative People Operations, comes a groundbreaking inquiry into the philosophy of work and a blueprint for attracting the most spectacular talent to your business and ensuring the best and brightest succeed. Drawing on the latest research in behavioral economics and with a profound grasp of human psychology, Bock also provides teaching examples from a range of industries -- including companies that...

From the time we learn to speak, we're told that if you don't have anything nice to say, don't say anything at all. When you become a manager, it's your job to say it -- and your obligation. Author Kim Scott was an executive at Google and then at Apple, where she developed a class on how to be a good boss. Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly. When you challenge...

This second edition of the bestselling guide by top human resources author Paul Falcone provides guidance for managers, including sample dialogues for how to broach uncomfortable conversations across a wide range of issues. Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough...

"In this timely, provocative book, Jeffrey Pfeffer contends that many modern management commonalities such as long hours, work-family conflict, and economic insecurity are toxic to employees--hurting engagement, increasing turnover, and destroying people's physical and emotional health--while also being inimical to company performance. He argues that human sustainability should be as important as environmental stewardship. You don't have to do a physically...

Topics in this program include: recruitment, human resources, workforce, planning, selection, insurance and industry. Videos in this playlist include: --pt. 1: An Essential Guide to Recruitment & Selection. Recruitment should be seen not just as a process of filling vacancies, but as a part of workforce planning generally. The first stage in filling a vacancy is to define the vacancy the job description. The selection procedure varies from simply...

A PRACTICAL HOW-TO GUIDE TO CREATING A CULTURE OF DIVERSITY AND INCLUSION AT YOUR WORKPLACE Companies from around the world are doing their best to achieve greater levels of diversity in senior leadership positions. However, their efforts are frequently unsuccessful, meeting widespread cultural resistance and pushback. Only a few firms create lasting change in the makeup of their boards and executive leadership. So, what sets these successful firms...

Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things...

Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality,"...

"In the years since publication of First, Break All the Rules and Now, Discover Your Strengths, millions have had the simple but powerful realization that to get the most out of people you must build on their strengths. And yet, as Marcus Buckingham astutely points out, even though the strengths-based approach is now conventional wisdom, the tools and systems inside organizations-performance appraisals, training programs, and succession planning systems-remain...

"A practical career-change guide to help transitioning veterans avoid false starts and make optimal career choices following active duty."--Provided by publisher.