Catalog Search Results
Publisher
Channel 1
Pub. Date
2009.
Physical Desc
1 online resource (streaming video file) (43 minutes): digital, .flv file, sound
Language
English
Description
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.. Produced in Australia, this 12 part telephone skills video...
Publisher
Kantola Productions
Pub. Date
2016.
Physical Desc
1 online resource (streaming video file) (40 minutes): digital, .flv file, sound
Language
English
Description
Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage. Easier said than done? Sharing lessons learned from failures as well as successes, Packard describes how to stay connected to customers and colleagues, always remembering that connections are reciprocal. She explains how innovation maintains your freshness while keeping your team motivated and engaged. And she details...
Publisher
Kanopy Streaming
Pub. Date
2014.
Edition
Second edition.
Physical Desc
1 online resource (1 video file, 19 min. 8 sec.) : digital, stereo., sound, color
Language
English
Description
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: Whats Trust Got To Do With It?" tells the story of a team leader who realizes that he cannot lead his team without first gaining their trust....
5) Himalaya
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 108 min.) : digital, .flv file, sound
Language
Tibetan
Description
Academy Award nominated movie filmed over seven months in the forbidding Dolpo region of Nepal, Himalaya tells the story of a generational struggle for the leadership of a tiny mountain village between its proud old chief and a headstrong young caravanner.
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 41 min.) : digital, .flv file, sound
Language
English
Description
Key topics: Leaders, Managers, Autocratic managers, Democratic managers, Laissez-Faire managers, Paternalistic managers, Theory X and Y managers. What's the difference between a leader and a manager? What kinds of managers are there? What are the problems of managing in the real world?
Publisher
The Great Courses
Pub. Date
2020.
Physical Desc
1 online resource (streaming video file) (27 minutes): digital, .flv file, sound
Language
English
Description
Many people look to their work for a sense of fulfillment and meaning. But meaning doesn't come from the specific task performed; it is derived from an individual's understanding of the task's purpose. Explore the many ways to help employees understand how their work and the company's collective activities serve colleagues, customers, and community.
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (34 minutes): digital, .flv file, sound
Language
English
Description
Now that you've learned how to overcome obstacles and prepare, it's time to learn the essential elements of actually giving a speech. Here, Professor Hale uses famous historical figures, including Gandhi and President Kennedy, as models for how to deliver your speech to - and connect with - specific audiences.
9) Simple Rules
Publisher
Kantola Productions
Pub. Date
2016.
Physical Desc
1 online resource (streaming video file) (52 minutes): digital, .flv file, sound
Language
English
Description
**Program Highlights**.- Six short-cut strategies for achieving your toughest goals..- A clear process to create better rules for business and personal life..- Examples and tools for successful implementation of Simple Rules...We struggle with complexity every day. We have too much information, face too many choices, and drown in tsunamis of detail. How can we possibly make decisions in the midst of this chaos while striving to achieve our personal...
10) Be Yourself
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (31 minutes): digital, .flv file, sound
Language
English
Description
In order to make the deepest possible connection with your audience, it's essential to talk about yourself. This lecture provides you with advice on opening up to people about yourself - your experiences, your emotions, even your weaknesses - with some lessons taken from speeches by Elizabeth I and Sojourner Truth.
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (30 minutes): digital, .flv file, sound
Language
English
Description
Sometimes, you may find yourself speaking before an audience who needs to be persuaded about your point of view. Discover invaluable tips for swaying emotions and opinions by appealing to sentiments, repeating facts, and using props - just like Mark Antony does in his unforgettable speech from William Shakespeare's Julius Caesar.
Publisher
The Great Courses
Pub. Date
2020.
Physical Desc
1 online resource (streaming video file) (29 minutes): digital, .flv file, sound
Language
English
Description
We're familiar with the concept of athletes and artists experiencing "flow" or being "in the zone." They report performing almost effortlessly while time goes by unnoticed when they are fully engaged in their work. Discover how creating more opportunities for flow at work and adopting a strengths-based leadership approach can benefit both your employees and your organization.
13) Make It a Story
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (31 minutes): digital, .flv file, sound
Language
English
Description
Turn now to a series of lectures on composing effective speeches. Here, investigate the benefits of organizing information into a story to give your details weight and vividness. One powerful example of this concept at work: Marie Curie using storytelling to explain the complexities of radium - and to make them memorable.
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (31 minutes): digital, .flv file, sound
Language
English
Description
Key to effective speaking is using your voice and body to reinforce your meaning. Using examples from Patrick Henry, Oliver Cromwell, Winston Churchill, and others, learn how the power of a speech lies not so much in words as in vocal and physical elements like tone, pitch, facial expression, and posture.
Publisher
Kantola Productions
Pub. Date
2016.
Physical Desc
1 online resource (streaming video file) (66 minutes): digital, .flv file, sound
Language
English
Description
**Program Highlights**.- Why companies need different policies and procedures designed for innovation.- How to implement Customer Development and other "lean"practices..Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient oftentimes stifle innovation. Unlike start-ups which are innovative by design, most organizations believe innovation can only happen by exception—or heroic efforts. So how...
Publisher
Kantola Productions
Pub. Date
2016.
Physical Desc
1 online resource (streaming video file) (53 minutes): digital, .flv file, sound
Language
English
Description
Most companies today face a fundamental problem: the disconnect between what they aspire to do and what they can actually accomplish. CEO’s are worried about their differentiation in a world that is increasingly hard to compete in. But are they creating strategies without fully understanding what the organization is capable of delivering? Drawing on research, including in-depth case studies on companies such as Apple and IKEA, Paul Leinwand explains...
Publisher
The Great Courses
Pub. Date
2020.
Physical Desc
1 online resource (streaming video file) (30 minutes): digital, .flv file, sound
Language
English
Description
The research is clear that a few well-planned front-end investments in employee health can prevent significant costs later on. Explore the many ways in which workplace environment and culture can promote better health through exercise, eating habits, sleep, rest, and relaxation.
Publisher
The Great Courses
Pub. Date
2010.
Physical Desc
1 online resource (streaming video file) (379 minutes): digital, .flv file, sound
Language
English
Description
Improve and enhance your public-speaking skills with time-tested techniques and strategies used by Abraham Lincoln, Martin Luther King Jr., and other great orators. Delivered by frequent lecturer and distinguished historian Professor John R. Hale, these 12 engaging and accessible lectures offer you helpful insights no matter who your audience is.
Publisher
The Great Courses
Pub. Date
2020.
Physical Desc
1 online resource (streaming video file) (33 minutes): digital, .flv file, sound
Language
English
Description
Our brains are wired for social interaction, and research has confirmed that our relationships with others significantly impact both our ability to thrive and our work performance. Find out how to foster high-quality social connections among employees and how those connections can have a positive impact.
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