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English
Description
No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.
Author
Series
Language
English
Description
The telephone can be your greatest friend or your worst enemy. It all depends on how you use it!
You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference!
Communicating over the phone is so much different than face to face communications. There are different...
Author
Series
Language
English
Description
Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well.
Whether you are looking to improve your current skills or learn new ones, Customer Service Basics is exactly the book you have been waiting for.
No prior experience or special skills are required to get the most...
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