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Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques...
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A quick-and-easy guide to core business and career concepts-no MBA required!
The ability to negotiate a deal. Confidence to oversee staff. Complete, accurate monitoring of expenses.
In today's business world, these are must-have skills. But all too often, comprehensive business books turn the important details of best practices into tedious reading that would put even a CEO to sleep.
From hiring and firing to strategizing and calculating revenues,...
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Voss, a former international hostage negotiator for the FBI, offers a new, field-tested approach to high-stakes negotiations whether in the boardroom or at home. Go inside the world of high-stakes negotiations and discover the skills that helped Voss and his colleagues succeed where it mattered most: saving lives. He shares the nine effective principles that will give you the competitive edge in any discussion.
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Forget about the hard bargain.
Whether you're discussing the terms of a high-stakes deal, forming a key partnership, asking for a raise, or planning a family event, negotiating can be stressful. One person makes a demand, the other concedes a point. In the end, you settle on a subpar solution in the middle-if you come to any agreement at all.
But these discussions don't need to be win-or-lose situations. Written by negotiation expert Jeff Weiss,...
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"For anyone who has ever been inspired by a TED talk, this is an insider|s guide to creating talks that are unforgettable. Since taking over TED in the early 2000s, Chris Anderson has shown how carefully crafted short talks can be the key to unlocking empathy, stirring excitement, spreading knowledge, and promoting a shared dream. Done right, a talk can electrify a room and transform an audience|s worldview. Done right, a talk is more powerful...
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The remote work revolution has been rapidly, accelerated by the COVID-19 pandemic. Organizations as big as Twitter have learned their employees didn't need an office to get great results, and employees are using the flexibility of remote work to live where they want, ditch their commutes and live a work-life integration that works for them.
Remote work is here to stay, and the companies that do it well will have a clear competitive advantage in the...
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Make instant, meaningful connections.
For interviewing, selling, managing, pitching an idea, applying to college-or looking for a soulmate-the secret of success is based on connecting with other people. And you can do it in 90 seconds or less through Nicholas Boothman's program of establishing face-to-face communication.
A master of Neuro-Linguistic Programming (NLP), Boothman teaches us the concept of synchrony-how to synchronize our...
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By having carefully structured conversations about taboo topics instead of avoiding them altogether, organizations can safely confront biases and stereotypes and become stronger and more inclusive.
Politics, religion, race-we can't talk about topics like these at work, right? But in fact, these conversations are happening all the time, either in real life or virtually. And if they aren't handled effectively, they can become more polarizing and...
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Collaboration is increasingly difficult and increasingly necessary.
Often, to get something done that really matters to us, we need to work with people we don't agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration-that it requires a harmonious...
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