Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
(eBook)
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Citations
APA Citation, 7th Edition (style guide)
Steve Curtin., & Steve Curtin|AUTHOR. (2013). Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary . AMACOM.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Steve Curtin and Steve Curtin|AUTHOR. 2013. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary. AMACOM.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Steve Curtin and Steve Curtin|AUTHOR. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary AMACOM, 2013.
MLA Citation, 9th Edition (style guide)Steve Curtin, and Steve Curtin|AUTHOR. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service From Ordinary to Extraordinary AMACOM, 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouping Information
Grouped Work ID | 7c52db36-f982-a819-635f-04e33be6aaa9-eng |
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Full title | delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary |
Author | curtin steve |
Grouping Category | book |
Last Update | 2023-11-01 23:18:13PM |
Last Indexed | 2024-04-20 03:30:24AM |
Book Cover Information
Image Source | coce_google_books |
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First Loaded | Oct 27, 2022 |
Last Used | Oct 31, 2023 |
Hoopla Extract Information
stdClass Object ( [year] => 2013 [artist] => Steve Curtin [fiction] => [coverImageUrl] => https://cover.hoopladigital.com/hpc_9780814432822_270.jpeg [titleId] => 12871424 [isbn] => 9780814432822 [abridged] => [language] => ENGLISH [profanity] => [title] => Delight Your Customers [demo] => [segments] => Array ( ) [pages] => 208 [children] => [artists] => Array ( [0] => stdClass Object ( [name] => Steve Curtin [relationship] => AUTHOR ) ) [genres] => Array ( [0] => Business & Economics [1] => Consumer Behavior [2] => Customer Relations [3] => Decision-making & Problem Solving [4] => Sales & Selling ) [price] => 3.99 [id] => 12871424 [edited] => [kind] => EBOOK [active] => 1 [upc] => [synopsis] => If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as: • Expressing genuine interest • Offering sincere compliments • Sharing unique knowledge • Conveying authentic enthusiasm • Providing pleasant surprises • Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary. [url] => https://www.hoopladigital.com/title/12871424 [pa] => [subtitle] => 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary [publisher] => AMACOM [purchaseModel] => INSTANT )