Introduction: Breaking all the rules
The measuring stick. A disaster off the Scilly Isles
Putting the twelve to the test
The wisdom of great managers. Words from the wise
The first key: Select for talent. Talent: how great managers define it
Skills, knowledge, and talents
The world according to talent
Talent: how great managers find it
The second key: Define the right outcomes. Managing by remote control
What do you get paid to do?
The third key: Focus on strengths. Let them become more of who they already are
Spend the most time with your best people
How to manage around a weakness
The fourth key: Find the right fit. The blind, breathless climb
One rung doesn't necessarily lead to another
Create heroes in every role
Three stories and a new career
Turning the keys: a practical guide. The art of interviewing for talent
Appendix A. The Gallup path to business performance
Appendix B. What the great managers said
Appendix C. A selection of talents
Appendix D. Finding the twelve questions
Appendix E. The meta-analysis.
